Privacy Policy

SVS Recreational Resorts collects only the information needed to respond to stay enquiries, package requests, direct bookings, and guest support. This may include name, mobile number, email address, enquiry context, preferred dates, number of guests, room preference, and special requests shared by you.

How information is used

Your details are used to check room availability, explain tariffs and package inclusions, confirm booking requirements, share property location details, and coordinate guest communication before or during a stay.

Sharing and retention

We do not sell guest information. Details may be shared internally with authorised reservation or property staff, or through the communication channel you choose, such as phone, email, or WhatsApp. Enquiry and booking records may be retained for reservation support, dispute handling, accounting, and service improvement.

Third-party platforms

If you contact or book through platforms such as Booking.com, Airbnb, Google, WhatsApp, Facebook, Instagram, YouTube, or X, their own privacy rules may also apply. Please review those platforms before sharing information there.

Your choices

You may ask SVS to correct your contact details, stop promotional follow-ups, or remove enquiry information that is no longer required for booking, legal, accounting, or operational purposes.