Cancellation Policy

Cancellation, date-change, refund, and no-show rules depend on the room category, package, booking source, season, and written confirmation shared at the time of reservation.

Direct enquiries and bookings

For direct bookings, please ask SVS for the applicable cancellation window before making payment. Any refund or date change is handled according to the written terms confirmed for that booking.

Promotional packages

Offers such as the Himalayan Privilege Pass may have limited inventory, advance reservation requirements, blackout dates, weekend or festival restrictions, and date-change limits. Purchase or payment should be made only after the guest understands those conditions.

Platform bookings

If a stay is booked through Booking.com, Airbnb, or another travel platform, the cancellation and refund policy shown on that platform for the selected rate usually applies. Guests should review the platform terms before confirming.

Weather and travel disruption

Mountain travel can be affected by weather, road conditions, local restrictions, and activity availability. SVS will try to support reasonable date-change requests, but changes remain subject to room availability and confirmed policy.